Relentless Components Warranty Policy
At Relentless Components, we stand behind the quality and craftsmanship of our products. Our warranty policy ensures that our customers can ride with confidence, knowing their investment is protected.
Limited Warranty
Relentless Components warrants that all our products are free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies to the original purchaser and is non-transferable.
What Is Covered?
Manufacturing defects in materials or workmanship. Structural integrity of racks, mounts, sling shot, and accessories under normal use conditions. Hardware and fastening components included with our products.
What Is Not Covered?
Normal wear and tear, cosmetic damage, or surface scratches. Bikepacking is an amazing venture but its tough on gear, this includes paint and finishes used on racks and hardware. Abrasion from bags and gear mounted to racks and cages is not covered. Damage resulting from improper installation, misuse, abuse, or neglect. Modifications or alterations to the original product. Damage from accidents, collisions, or extreme environmental conditions. Products used for rental, commercial, or competitive purposes.
How to Make a Warranty Claim
To file a warranty claim, please follow these steps:
Contact us at relentlesscomponents@gmail.com with your proof of purchase, a description of the issue, and photos if applicable. We will assess the claim and determine whether it falls under warranty coverage. If approved, we will repair or replace the defective product at our discretion. Shipping costs may apply in certain cases.
Limitations and Liability
Relentless Components shall not be liable for incidental, consequential, or special damages arising from the use or inability to use our products. This warranty gives you specific legal rights, and you may also have other rights that vary by state or country.
For any warranty-related inquiries, please reach out to us at relentlesscomponents@gmail.com. Thank you for choosing Relentless Components—we appreciate your trust and support!
